Frequently Asked Question
Before logging your complaint, please keep your bill / invoice ready for office use.
Support can be availed by calling our helpline and registering your complaint over phone [+912249795506, MON-SAT: 9:30AM-6:00PM | LAST SAT & SUN: CLOSED]
Using our support portal [recommended]
Support Portal Complaint Registration Process
- Register for an account on our support portal for seamless complaint resolution & tracking
- Open a new ticket / complaint with detailed description of the problem and photographs for quicker support
- Check / Track complaint status
Support Escalation Matrix
- 24 HRS - Coordinator (Customer Support - Office) - firstname.lastname@example.org / +912249795506
- 48 HRS - Head 1 (Customer Support - Projects, Realty) - email@example.com / +919321338830
- 48 HRS - Head 2 (Customer Support - End-users) - firstname.lastname@example.org / +918408022676
- 72 HRS - Promoters
ZERO Tolerance for Non-Response
Digital Dreams strongly believes that issues can only be resolved by facing head-on and not by evading and hence we have a ZERO tolerance for our Employees not responding to your calls or emails. If you face such issues kindly raise your concern by sending an email to the promoter's email address mentioned above.